Frequently Asked Questions

Alaskan King Mini Width 96" (243.84 cm) Length 96" (243.84 cm) Alaskan King Shorty Width 108" (274.32 cm) Length 80" (203.2 cm) Alaskan King Shorty L Width 108" (274.32 cm) Length 84" (213.36 cm) Alaskan King Width 108" (274.32 cm) Length 108" (274.32 cm) Height varies by model.

We ship our Alaskan king mattresses folded in half which allows them fit through a standard doorway. This does not affect the performance or lifespan. Once removed from the packaging, your Alaskan King mattress will ready for a snooze in under one minute.

We ship our mattresses from one of our two factories: Greenville, South Carolina or Conover, North Carolina.

Curbside delivery is free in the 48 states. You can view all of our delivery options here.

Not at this time.

Mattresses ship in approximately 4 weeks. Platform beds ship in approximately 5 weeks. The Kincaid bed frame ships in approximately 10 weeks. Bedding arrives in approximately 2-3 weeks. NOTE: We ship mattresses and bed frames together. Please use bed frame shipping times when ordering a mattress and bed frame together.

Since we use third part delivery services, we're unable to 100% guarantee that your order will be delivered on a specific date. Sometimes it's possible to deliver within a date range. Speak with a product expert for more information by calling +1 877-267-7772.

You have three ways to track your order. 1. Text 828.552.5099 (Typical response time is 2-4 hours but please allow up to 24 hours for a reply) 2. Fill out the form at the top of our contact page. (Typical response time is 2-4 hours but please allow up to 24 hours for a reply) 3. Call +1 877.267.7772

We can make your mattress smaller or larger than our standard Alaskan king size. Speak with a product expert for more information by calling +1 877-267-7772.

We suggest removing your Alaskan King mattress from the box within 3 weeks of receiving it. Keeping your mattress in the box for an extended time can compromise the mattress's ability to return to full shape.